Our Guarantee & Warranty - Top Hat Chimney

The Top Hat Chimney Guarantee

We’ve been cleaning and repairing chimneys around Brentwood since 1999, and the reason we’re still here is simple: we write our promise down on every single job. The 90-Day Done Right Promise means if the work isn’t right, one call brings Wendell back. No arguing, no fine print, no chasing a franchise help line. You’ll reach a live person, and Wendell or his crew will be out to make it right. That’s what standing behind the work means when you’re the one down the road.

Call (934) 935-3847

What’s Covered

• Workmanship on every job. If a sweep, repair, cap install, crown work, or liner job isn’t done right, we come back and fix it within 90 days at no charge.
• Parts and materials we install. We work with DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield products, and if something we put in fails because of our installation, we handle it.
• Cleanup after the work. A chimney sweep shouldn’t leave your Brentwood living room looking like a soot storm passed through. We lay down protection, we clean up after ourselves, and if we miss a spot, that’s on us to fix.
• Arrival windows that mean something. You get a real arrival window, not a four-hour gap. If the schedule slips, the sweep who shows up at your door will call and tell you before you’re standing there wondering where we are.
• The price on the phone is the price on the invoice. Upfront pricing before a single tool comes off the truck. No surprise add-ons, no “while we were in there” upcharges.

Our Satisfaction Promise

If you’re not satisfied with the work, you don’t have to build a case. You call us, you talk to a live person (it may well be Wendell himself picking up), and we schedule the return visit. The 90-Day Done Right Promise is printed on your job paperwork, so there’s no question about what was promised. When we show up, we look at what’s bothering you, we listen, and we make it right. If a repair doesn’t hold, if a liner install isn’t seated the way it should be, if the chimney still isn’t breathing the way it ought to, that’s our problem to solve. Not yours to argue about. Wendell’s name is on the work, and he runs into you again on Saturday at the hardware store. That’s the real warranty: accountability you can wave at across a parking lot.

We also stand behind our word before the work starts. A free second opinion on any written estimate means if another company quotes you something and you want a straight read on whether it’s fair, we’ll look at it and tell you the truth. If the job doesn’t need doing, Wendell will say so. If it does, he’ll explain exactly why without making you feel like you’re being sold something. That’s the promise that matters before a single dollar changes hands.

Licensed & Insured Backing

Paperwork matters, but only when it means something. Top Hat Chimney is state-licensed and insured, with a published local address, not a PO box in another county. That means if something goes sideways on a job, you’re not chasing an unlicensed fly-by-night who’s already moved on to the next town. Insurance covers the work we do on your property. The license means we answer to the state and to you. It’s not a guarantee written in marketing language; it’s the backing that makes the 90-Day Done Right Promise enforceable. When a company is willing to put a license number and real address in writing, they’re telling you they’ll still be here next year. We’ve been here since 1999, and we plan on being here for the next one.

What Actually Happens If You Call

No voicemail box. No call center routing you through three menus. A live person answers, around the clock, and you may well hear Wendell’s voice on the other end. He’ll ask what’s going on with your chimney, give you a straight answer about whether it sounds urgent, and get you on the schedule with an arrival window that actually holds. The sweep who shows up at your door is background-checked and in uniform. If the job needs a repair, you get the price before the work starts. If it doesn’t need a repair, you’ll hear that too.

We hear it all the time: “The last guy told me I needed two grand of work.” Our answer is the same every time. The camera footage and a plain-English verdict, every time, no exceptions. You’ll see what we see. If the flue is clean and the liner is sound, Wendell will tell you to save your money. If there’s a problem, he’ll show you why it needs doing and what happens if it waits. No scare-sell, no invented emergencies. Just an honest read from someone who’s been looking at Long Island chimneys for over 29 years.

Standing Offers That Stick

• $40 off any repair over $200. Not a coupon you have to remember to clip. It’s a standing offer, and we honor it.
• Free second opinion on any written estimate. Bring us a competitor’s quote and we’ll tell you if it’s fair, what’s actually needed, and what isn’t.
• No trip charge inside the county. If you’re in our service area in Brentwood or the surrounding communities, coming out to look doesn’t cost you a thing.
• 10% off always for seniors and veterans. Every job, every time. No gimmicks, no “with purchase of” nonsense.

These aren’t marketing hooks. They’re how we’ve done business for decades, and they’re on the table before you ever pick up the phone.

Why the Guarantee Is Built This Way

Once a year, burn or no burn. Chimneys break in the off-season too. We see chimneys in Brentwood that haven’t been touched in fifteen years, and we see what’s inside them: first-degree creosote that’s a brush job, third-degree glaze that’s a whole different conversation. The point is, you shouldn’t have to take anyone’s word for what’s happening above your firebox. You should be able to see it, understand it, and know exactly what it costs before you commit. That’s why every completed job comes with the Done Right Promise in writing. That’s why the phone is answered by a person, not a menu. That’s why Wendell puts his name on the work and gives you his word in a format you can hold him to.

Your flue doesn’t care how the fire looks. It cares how it breathes. And we care that when we leave your house, you know exactly what we did, why we did it, and what to do if anything isn’t right. Call (934) 935-3847 and ask for a straight answer. You’ll get one.

Written by Wendell Pike, Owner at Top Hat Chimney, serving Brentwood and surrounding Long Island communities since 1999.